Groups with several brands or locations · contact centers · 250+ people · services with customer-care obligations
Thousands of conversations a day, a person within three minutes when someone asks, and all of it measured.
One system per brand or unit, on your WhatsApp, integrated with the CRM and contact center you already run. It resolves the repeatable, routes the rest to the right person, and leaves the trail your legal and leadership teams will ask for.
Ask Sol for a person and see how long it takes.
Austin Downtown office 18 Congress Ave · Mon-Fri 9-7 Book a slot 
Austin North office 5400 Burnet Rd · Mon-Fri 9-5 Book a slot Dashboard · today · 3 brands
What slips away today
What gets lost every week without anyone noticing
01
The contact center pays for the repeatable
An order status, a bill, store hours, an appointment. Most conversations don't need anyone and still burn agents, queues, and hold time.
02
“I want a person” can't be proven
Regulators and your own SLAs expect that whoever asks for a human gets one, fast, and that you can show it. Today nobody knows how long it takes, by brand or by channel.
03
Every brand and location, a different channel
Several numbers, several vendors, several playbooks. Leadership has no single view of the channel, and legal has no trail.
The journey
What happens to every conversation, from intake to the report.
Resolve the repeatable with rules in code; route the rest to the right person; measure everything.
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01 Arrives
One number per brand, one system
Each brand's or unit's corporate WhatsApp, on Meta's official API, no middlemen.
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02 Identifies
Who they are and what they need
Recognizes the customer in your CRM, understands the reason (text, voice, or photo), and applies that brand's rules.
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03 Resolves
The repeatable, with guardrails
Bills, orders, appointments, slots, outages. Only from approved information and actions within the agreed framework.
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04 Routes
To the right person, with context
By brand, department, location, or language. With a summary and history. And if someone asks for a person: under 3 minutes.
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05 Proves
A full trail of every action
What was said, what was done in which system, when it went to a person, and how long it took. Exportable for legal.
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06 Reports
One dashboard per brand, one for the group
Volume, resolution, time-to-human, reasons, and quality. A monthly report with a named owner.
The life of a conversation
The states every conversation goes through, when a person steps in and how it closes.
What the agent does here
What it gets done, playing by your rules
Scale
Thousands of conversations, no queues
One system per brand or unit, dedicated instances, no agent cap and no per-seat licenses.
Routing
To the right person, not a queue
By brand, department, location, language, or priority. The human agent gets a summary, not a half-finished conversation.
Integrations
On top of your CRM and contact center
Integrates with Salesforce, Genesys, Zendesk, or whatever you use through their official APIs, validated in the diagnostic. It doesn't replace your platform: it feeds it.
Control
Rules in code, outside the model
What it may say, what it may do alone, what needs confirmation, and what always goes to a person. Per brand, in writing.
Compliance
What legal will ask for, already handled
AI disclosure, right to a human measured, data residency configurable, a trail of every action, a data-processing agreement, and a signed orderly exit.
Metrics
One dashboard per brand, one for the group
Volume, resolution, time-to-human, reasons, sampled quality. And a monthly report someone stands behind.
A day with the system
An ordinary day at a business like yours, told by the channel itself: what happens while the team works, and while it sleeps.
2:13 AM
A customer without service sends a voice note in the middle of the night. The agent understands it, finds the outage in her area, gives her an ETA, and schedules the technician's call.
9:18 AM
Someone needs to drop off documents in Austin. They see both offices with hours and book a midday slot. No call to the switchboard.
11:02 AM
An incorrect charge. The agent verifies it in the CRM, opens the dispute with a number and a deadline, and billing receives it already documented.
4:44 PM
“I don't want to talk to a bot.” One minute and fifty seconds later there's a person with the account open. The time is on record.
6:00 PM
Peak of the day: 940 conversations in an hour across three brands. 81% resolve without a person; the rest arrive routed, with context.
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2:13 AM
A customer without service sends a voice note in the middle of the night. The agent understands it, finds the outage in her area, gives her an ETA, and schedules the technician's call.
-
9:18 AM
Someone needs to drop off documents in Austin. They see both offices with hours and book a midday slot. No call to the switchboard.
-
11:02 AM
An incorrect charge. The agent verifies it in the CRM, opens the dispute with a number and a deadline, and billing receives it already documented.
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4:44 PM
“I don't want to talk to a bot.” One minute and fifty seconds later there's a person with the account open. The time is on record.
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6:00 PM
Peak of the day: 940 conversations in an hour across three brands. 81% resolve without a person; the rest arrive routed, with context.
What gets measured
The numbers that go into the monthly report
97%
requests for a person answered within 3 minutes
−62%
repetitive contacts that reach the contact center
24/7
the same rules by day, by night, and at peak
Illustrative figures of what the system moves: your pilot's baseline and target get agreed on your data, not these.
Impact calculator
How much is slipping away today?
~400
Conversations without a fast reply each month
With a first reply in seconds, those ~400 conversations stop waiting. How many end in a booking or a sale depends on your business: that is what the pilot measures.
Compliance in your industry
What legal will ask, handled for your case
A person within minutes, on record
Requests for a human are detected from the first message, routed with priority, and timed on the dashboard. If you operate in the EU, this is what Spain's customer-service law asks large groups to prove; in the US it's what your own SLAs and state AI rules increasingly expect. We validate exact scope with your counsel — no “guaranteed compliance” without that.
AI transparency across every brand
A clear notice in the first message, no invented personas or human names, applied the same way across brands and channels. Meets the EU AI Act standard and what states like California and Utah already expect.
Data residency and a trail of every action
Dedicated instances, configurable data residency (EU hosting available), a signed data-processing agreement, configurable retention, and an exportable log of every conversation and every action in your systems. No certifications we don't hold: SOC 2 or ISO get stated, not dressed up.
What it connects to
It integrates with the CRM and contact center you already have — it doesn't ask you to switch.
Reading and writing to a custom CRM and shared inboxes is in production. With Salesforce, Genesys, or ServiceNow we work on their official APIs and validate with a technical test in the diagnostic. No RPA, no scraping.
Questions from your industry
What businesses like yours ask us.
We already have a contact-center vendor with AI.
It coexists. What we add is what's usually missing: real actions in your systems with rules in code, time-to-human measured per brand, and someone who operates and answers for the numbers every month. The diagnostic decides which part of the channel each one covers.
How do we start in a group with several brands?
With a 30-day pilot on one brand or unit, with a target agreed in writing. If the numbers hold, it rolls out brand by brand from the same template: the second deployment costs a fraction of the first.
Can you guarantee regulatory compliance?
We can guarantee that the system detects a request for a person, routes it, and measures the time, and that the data is exportable. Exact scope and dates for your group get validated with your counsel: we don't sell “guaranteed compliance” without that.
You're a small team. What if you're gone tomorrow?
The system runs on your number and on dedicated instances, in your name if you prefer, with rules and an operations manual in writing. The orderly exit is signed into the contract: we hand it over running and any technical team can carry it on.
Other industries
Your industry? See it on your own cases.
Bring three real conversations from your WhatsApp and we'll replay them in the demo.