Med spas · aesthetic clinics · permanent makeup · spas · premium salons

You're in the treatment room with your hands full. Your WhatsApp is booking, charging, and reminding.

Every client who texts gets an instant answer, picks her slot, pays the deposit, and comes back when the touch-up is due. Without you stopping a treatment to check your phone.

Ask Sol for a price and a booking like a client would.

Dashboard · this week

Bookings with deposit 42
Touch-ups recovered 9
Left unanswered 0

What slips away today

What gets lost every week without anyone noticing

01

You answer between clients

Your phone buzzes while your hands are in a treatment. You reply late, halfway, and the woman who texted at 9 PM has already booked somewhere else.

02

Two-hour treatments that don't show up

Microblading or laser blocks half a morning. Without a deposit, a no-show is half a morning gone that won't be refilled.

03

Touch-ups that get forgotten

The annual touch-up depends on the client remembering. Most don't, and that easy repeat sale quietly disappears.

The journey

From “how much is it?” to loyal client, without you putting down what's in your hands.

The agent sells, books, and reminds; you show up for the consultation and the treatment.

  1. 01 Asks

    A clear price, instantly

    A quote with your real prices, packages, and what's included. No “I'll call you when I can”.

  2. 02 Books

    A real slot with a deposit

    Picks a time on your calendar and pays the deposit by card. Long treatments stop falling through.

  3. 03 Prepares

    Instructions before the visit

    No makeup, no sun, no ibuprofen — whatever you decide, sent automatically and on time.

  4. 04 Reminds

    A reminder they can act on

    The day before. Can't make it? They reschedule in the chat and the slot is re-offered.

  5. 05 Returns

    Touch-ups and win-back

    At 6 weeks, at a year, or when it's been too long: a message with your rules and their client rate.

  6. 06 Escalates

    You, when it's delicate

    Reactions, results, complaints reach you with the file and photos. The agent has no opinions about skin.

How a booking goes on WhatsApp

Who does what at each step: the customer, the agent, your calendar and your team.

Explore the system
How a booking goes on WhatsApp Diagram: How a booking goes on WhatsApp. 01 / Customer 02 / Agent 03 / Your systems EX / Your team Ask and choose Book and confirm Before the visit Asks for a slot · any time of day · Customer › Ask and choose Asks for a slot any time of day Picks a slot · one tap on the list · Customer › Ask and choose Picks a slot one tap on the list Confirmation · in the chat, instantly · Customer › Book and confirm Confirmation in the chat, instantly Offers slots · only free ones · Agent › Ask and choose Offers slots only free ones Books · creates the appointment · Agent › Book and confirm · no staff needed Books creates the appointment no staff needed Reminder · day before, with a button · Agent › Before the visit Reminder day before, with a button Real calendar · slots per location · Your systems › Ask and choose Real calendar slots per location Appointment created · in your calendar · Your systems › Book and confirm Appointment created in your calendar Deposit by link · card or wallet · Your systems › Book and confirm Deposit by link card or wallet Person · if asked, with context · Your team › Ask and choose Person if asked, with context Time change · slot freed · person · Your team › Before the visit Time change slot freed · person free slots day before slot picked list wants a slot "I want a person" can't make it creates booking confirmed payment link, if it applies Legend Agent Your team Your calendar Payment link Customer
Swipe to see the full diagram Only what runs in production
Aesthetics & wellness

What the agent does here

What it gets done, playing by your rules

Quotes

Priced in the chat

With your rates, packages, and client discounts. Saved to their file for next time.

2026 price list3-session packagesclient touch-up −20%warm tone
SOURCES 31 docs

Bookings

A real calendar, by room and provider

It knows how long each treatment takes and won't squeeze microblading into a 30-minute gap.

2-hour slots · Lía ✓ 0.2 s
Booking created · Saturday 10:00 AM ✓ 0.3 s
Client file updated ✓ 0.2 s

Payments

Deposit by card

At booking time, in the same thread. It comes off the treatment and ends the no-shows.

Deposits this week $2,650 CARD 81% · PAYMENT LINK 19%

Lifecycle

Touch-ups and dormant clients

A nudge at 6 weeks, at a year, or when it's been months. Your rules, not spam.

6 weeks → included touch-up
11 months → annual touch-up
6 months away → note from Lía

Handoff

Skin and results — always you

Reactions, corrections, or complaints reach you with the file, the photos, and a summary.

Redness after laser FOR LÍA ✓
Photo of old PMU CONSULT

Metrics

What happens in your WhatsApp, in numbers

Bookings, deposits, touch-ups recovered, response time. One monthly report you can actually read.

RESOLVED 91% DEPOSIT PAID 84%

A day with the system

An ordinary day at a business like yours, told by the channel itself: what happens while the team works, and while it sleeps.

7:52 AM

The first booking of the day is confirmed before you open, deposit already paid in the same chat.

11:20 AM

You're in the treatment room, hands busy. Six conversations come in: prices, openings, a photo. All answered instantly; none of them interrupt you.

2:05 PM

Touch-up reminders go out to clients who had lip blush eleven months ago. Three book that same afternoon.

7:30 PM

A client asks to move tomorrow's appointment. She does it in the chat in twenty seconds and the two-hour slot is offered to the waitlist.

11:02 PM

Someone texts, worried about redness. The agent doesn't guess: it alerts you with the file and photos, and you answer the moment you see it.

  1. 7:52 AM

    The first booking of the day is confirmed before you open, deposit already paid in the same chat.

  2. 11:20 AM

    You're in the treatment room, hands busy. Six conversations come in: prices, openings, a photo. All answered instantly; none of them interrupt you.

  3. 2:05 PM

    Touch-up reminders go out to clients who had lip blush eleven months ago. Three book that same afternoon.

  4. 7:30 PM

    A client asks to move tomorrow's appointment. She does it in the chat in twenty seconds and the two-hour slot is offered to the waitlist.

  5. 11:02 PM

    Someone texts, worried about redness. The agent doesn't guess: it alerts you with the file and photos, and you answer the moment you see it.

What gets measured

The numbers that go into the monthly report

71%

no-shows on long treatments with a deposit paid

+38%

annual touch-ups that come back with the reminder

0

messages left unanswered while you're in the treatment room

Illustrative figures of what the system moves: your pilot's baseline and target get agreed on your data, not these.

Impact calculator

How much is slipping away today?

1,000
40%

~400

Conversations without a fast reply each month

With a first reply in seconds, those ~400 conversations stop waiting. How many end in a booking or a sale depends on your business: that is what the pilot measures.

Compliance in your industry

What legal will ask, handled for your case

01 Photos & skin

Photos go to the client's file, not to a public model

What a client sends is stored in her file on dedicated infrastructure, under a signed data-processing agreement. The agent doesn't diagnose or comment on reactions — those reach you.

02 AI disclosure

It says it's an AI, under your brand name

From the first message, without pretending to be you. Any client can ask for you at any time, and how long you take to arrive gets measured.

03 Consent

Touch-up and win-back messages only with opt-in

Every nudge goes out with consent on file, through WhatsApp's official API, using Meta-approved templates, in a TCPA-minded setup. No lists, no blasts.

What it connects to

It works with your calendar and the way you get paid — not the other way around.

Your own schedulerGoogle CalendarStripeSquareVagaroBoulevardGlossGeniusChatwoot

Bookings with deposits and win-back are in production at a real aesthetics studio. With Vagaro, Boulevard, or GlossGenius it depends on what their API allows: we check in the diagnostic.

Questions from your industry

What businesses like yours ask us.

Related case Booking, charging, and re-engaging clients: the full cycle on WhatsApp Aesthetics & micropigmentation Read the case →
It's just me at the studio. Is this for me?

It's exactly the case we have in production: an owner who answered WhatsApp between clients. Now the calendar fills itself and she steps in for the delicate stuff.

What if a client sends a photo of a reaction?

The agent doesn't assess it. It passes it to you with the file and the treatment she had. That rule lives in code and can't be bypassed.

Won't the touch-up messages annoy people?

They go out on your schedule (6 weeks, a year…), with the client's consent, and with her loyalty rate. It's a useful reminder, not an ad. And it stops the moment she asks.

What does it cost and how long does it take?

Two to three weeks to go live and a 30-day pilot with a target agreed in writing. Pricing is sized to volume and integrations; you get it after the diagnostic, no surprises.

Other industries

Clinics & healthcare Real estate E-commerce Retail Dealerships Education Enterprise

Your industry? See it on your own cases.

Bring three real conversations from your WhatsApp and we'll replay them in the demo.

Book demo Talk to Sol