The life of a conversation

The life of a conversation A lifecycle diagram generated by Archify. 01 / Conversation phases 02 / Waits + Team member 03 / Unresolved closes Message · AI disclosure on the first · Conversation phases · WhatsApp 01 Message AI disclosure on the first WhatsApp Answers · from your documents · Conversation phases · never improvises 02 Answers from your documents never improvises Acts · books · charges · looks up · Conversation phases · your systems 03 Acts books · charges · looks up your systems Resolved? · or a person is needed · Conversation phases · decision 04 Resolved? or a person is needed decision Closed · outcome recorded · Conversation phases · report 05 Closed outcome recorded report Waiting · follow-up with consent · Waits · STOP = opt-out Waiting follow-up with consent STOP = opt-out Person · record and summary · Team member · time measured Person record and summary time measured No reply · after the follow-up · Unresolved closes · close No reply after the follow-up close yes asks for a person · sensitive the person closes goes quiet comes back no reply Legend Entry Agent at work Wait Decision Closed Unresolved close

Main path

  • • AI disclosure in the first message, always
  • • Answers from your approved documents and acts in your real systems
  • • Every close leaves an outcome that goes into the monthly report

Waits and follow-up

  • • If the customer goes quiet, follow-up goes out with consent and inside the WhatsApp window
  • • If they come back, the conversation picks up where it was
  • • If they never reply, it closes without nagging

People and opt-out

  • • "I want a person" is detected in code, not left to the model
  • • The team gets the record and a summary; time-to-human is measured
  • • STOP is recorded before anything else and blocks any later notification