Where the data goes

Where the data goes A data-flow diagram generated by Archify. 01 / Source 02 / Inbound 03 / Processing 04 / Storage 05 / Use Customer · texts on WhatsApp · 01 / Source · personal data Customer texts on WhatsApp personal data Official WhatsApp · Meta API · 02 / Inbound · encrypted in transit Official WhatsApp Meta API encrypted in transit Language model · text and voice notes · 03 / Processing · no training Language model text and voice notes no training Agent · dedicated instance · EU · 03 / Processing · rules in code Agent dedicated instance · EU rules in code Calendar & payments · the minimum needed · 03 / Processing · booking · payment Calendar & payments the minimum needed booking · payment Conversations · EU · encrypted backups · 04 / Storage · retention by contract Conversations EU · encrypted backups retention by contract Metric events · closed list · 04 / Storage · no personal data Metric events closed list no personal data Your team · shared inbox · 05 / Use · a person one message away Your team shared inbox a person one message away Monthly report · metrics, not texts · 05 / Use · no conversations Monthly report metrics, not texts no conversations messages personal data encrypted delivery in transit text of the turn · audio no training booking · payment minimum needed stores in the EU events no PII inbox your team metrics aggregated Legend Main path Leaves the instance Metrics without personal data Stored in the EU

Where the data lives

  • • An instance dedicated to your business in the EU; nothing shared with other clients
  • • Encryption in transit and encrypted backups
  • • Retention configurable by contract and a data-processing agreement signed before we start

What leaves the instance

  • • The text of the turn to the language model, with no training on your data
  • • Voice notes are transcribed only when the customer sends audio, also with no training
  • • To your calendar and payments, only what the booking or the payment needs

Who sees what

  • • Your team: the conversations, in the shared inbox
  • • The report: events and reasons from a closed list, no text and no personal data
  • • The customer can ask for a person at any time